beBeeOperations
Customer Service Operations Manager
Keeta is a dynamic and innovative global platform that leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. Our mission is to help people eat better, live better.
As a Customer Service Operations Manager, you will play a key role in maintaining, configuring, and updating customer service tools to ensure seamless operations. You will also be responsible for gathering feedback from cross-functional resources, collaborating with product and R&D teams to enhance system features, analyzing system performance, and driving tool efficiency.
The ideal candidate will have 2+ years of experience in service tool operations or a related field, strong coordination skills, proficiency in Portuguese and English, and the ability to learn and adapt quickly.
Join our team in Brazil and be part of our global journey as we revolutionize the food delivery space.
**Key Responsibilities:**
- Maintain, configure, and update customer service tools to ensure seamless operations
- Gather feedback from cross-functional resources and collaborate with product and R&D teams to enhance system features
- Analyze system performance and drive tool efficiency
**What We’re Looking For:**
- 2+ years of experience in service tool operations or a related field
- Strong coordination skills
- Proficiency in Portuguese and English
**Why Keeta?**
- Innovation-Driven: We use advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: We are expanding quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.