Incident and Risk Management Expert – São Paulo

Responsibilities:

Incident Response & Field Investigation

1. Manage critical safety and security incidents across assigned regions.
2. Document events with accuracy and coordinate responses across legal, operations, and leadership teams.
3. Act as an escalation point for complex or high-severity cases.

Risk Prevention & Operational Support

1. Monitor local safety risks and trends in mobility, public security, and infrastructure.
2. Provide actionable guidance to local operations on incident prevention, courier safety, and area-specific threats.
3. Government and Public Agency Liaison
4. Build and maintain effective working relationships with public safety agencies, traffic authorities, criminal investigation units, and labor unions.
5. Facilitate communications with external entities to resolve incidents or enable business continuity.

Support for Business Execution

1. Assist regional teams in executing safe logistics operations, especially during high-risk deployments or local activations.
2. Provide safety planning support for new projects or regional expansions.

Safety Culture and Internal Education

1. Promote a culture of safety and accountability across teams and field staff.
2. Coordinate internal safety campaigns, training sessions, and procedural briefings.

Data Review and Prevention Strategy

1. Analyze incident patterns and propose data-driven prevention strategies.
2. Create and maintain risk dashboards and contribute to the continuous improvement of internal safety protocols.
3. Field Inspections and Compliance Checks Conduct scheduled and ad hoc site visits to ensure adherence to safety protocols.
4. Identify areas for improvement and report findings to senior leadership.

Requirements:

1. Prior experience in field operations, incident management, law enforcement, corporate security, or related risk areas.
2. Strong interpersonal and communication skills, especially under pressure.
3. Experience dealing with public institutions and emergency services.
4. Solid understanding of Brazilian regulatory and safety frameworks.
5. Willingness to work in rotational shifts or on-call as part of a 24/7 operational coverage.
6. Demonstrated ability to adapt to high-stress environments and rapidly changing situations.
7. Fluency in Portuguese. English is an asset.