Novus International, Inc.
At Novus our goal as a company is to inspire every animal producer and owner on the planet. As relentless advocates for intelligent nutrition, we deliver advanced technology, rooted in scientific research designed to help their animals reach their full potential.
Driven by our passion for science and our intrinsic innovation, we will transform the animal nutrition industry through the power of intelligent nutrition. Working alongside animal producers and owners around the globe, we will help create a world where we feed solutions instead of treating problems.
Novus’ employees help bring this Vision and Mission to life. Our employees support our customers in over 85 countries worldwide. We are always looking for dynamic people who share our mission to inspire animal producers and help animals reach their full potential.
General Responsibilities
Supervise the complete order to cash process in LATAM region to meet customer needs and expectations. Ensure accuracy of customer master data and compliance with government risk and control program related to order-to-cash transactions. Manage a team of Customer Service Representatives handling the Order to Cash activities for LATAM countries and keep a close connection and communication with the cross functional colleagues. Under supervision from Associate Director, works independently and receives minimal guidance.
• Supervise order fulfillment and billing process for customers in assigned departments, ensuring both bulk and specialty packed product orders are invoiced per the processes in place. Verify all invoicing transactions and month end close tasks are closed timely by the end of the month.
• Coordinate ensure proactive, accurate and agile management of orders for an effective reduction of order lead times and improvement of service levels, taking action to avoid delays, and making suggestions for improvements whenever necessary.
• Provide the sales force with a same day response to requests for customer information, order status, product concerns or availability, product shipping documentation as needed. Return contact to sales force, product managers, technical group, and others.
• Work with Customers, Sales and Procurement to solve issues related to Alimet Systems on a timely manner. Control the services related to Alimet Systems and share information with sales teams.
• Ensure all regional Issue Management are closed and the proper statement/answer are provided to Customers.
• Ensure the Customer Service Team is adhering to all the OTC policies and Global and Regional Sops in place.
• Contribute actively to the Customer Service Managers team meetings.
• Adhere to the Novus Management System (NMS), Novus Integrity System (NIS) and all policies and procedures related to position assignment.
General Guidance for Key Knowledge/Skills/ Experience
• Bachelor’s degree in Business Administration and 5+ years of related customer manager service experience.
• Background in international and domestic order processing and documentation handling.
• Proven working knowledge of ERP order processing and related SAP systems and Microsoft Office applications.
• Strong sorun solving skills with attention to detail to ensure accuracy of customer transactions.
• Demonstrated ability to interpret contracts and program documents.
• Strong interpersonal and communication skills, verbal and written.
Other Essential Requirements
• Fluent in English.
• Fluent in Spanish.
• Fluent in Portuguese.